Why should I volunteer?
Volunteering is a great way to contribute to the Dementia Revolution. You’ll help encourage runners around the marathon route, raising much needed awareness and funds towards a cure for dementia. Find out more about who we are.
Sign up and communications
How much time is required to volunteer?
You’ll be required on site from the start until the end of your shift (4-5 hours depending upon your role). Please allow enough time to travel to/from London from your location.
When will I next hear from you?
You’ll receive an auto-acknowledgement via email when you first sign up. After that, we’ll be in touch once a month by email in the run-up to the event. In March and April 2019, we will contact you more frequently to share details of your role. We may also call or send an SMS message.
Will you provide me with a reference?
Unfortunately, we are unable to provide references as a result of this volunteering opportunity.
What happens if I can no longer volunteer?
If you are no longer able to volunteer please email email@example.com to let us know.
How will I give feedback about the role?
We hope to capture your experience after the event by getting in touch with you, but if you have any specific feedback to share, please contact firstname.lastname@example.org
My contact details have changed, what should I do?
Don’t worry. Please contact us at email@example.com
Can I advertise / promote this volunteering opportunity?
Please do! We encourage you to share all relevant information about this event. If we can supply any further resources, please contact us at firstname.lastname@example.org
My company would like to get involved in this event. What should they do?
Please contact us at email@example.com
Travel and location
Where and when will this volunteering take place?
Volunteering will take place on the marathon route at designated cheer points. Your exact location will be communicated to you via email in the run-up to the event – the marathon takes places on Sunday 28 April 2019.
How do I get to and from the event?
We will share details on how best to travel to the volunteering location from some local and regional travel hubs. However, it is your own responsibility to arrange transport to/from the cheer point.
Do you reimburse any expenses?
Reasonable travel & lunch expenses will be reimbursed after the event. Volunteers are asked to obtain the cheapest available ticket and travel by public transport where possible. There is a claim limit of up to £30 for travel and up to £5 for lunch. A form will be provided for you to complete and return to us. You are required to include original VAT receipts along with your expenses claim.
On the day practicalities
What will I need to bring with me on the day?
Our communications to you will let you know what you need to bring on the day. This will include the materials (t-shirt etc) you have received in the post, along with appropriate clothing, footwear, medication etc that you might need on the day. Please do not bring valuable items – there will not be anywhere to store valuable items other than on your person, so we recommend travelling light in this regard.
What training / support will I receive?
You will receive information in advance of the event that will help you prepare for your role. On the day you will have a named staff contact who will provide you with materials, instructions and support throughout your time volunteering with us. They will be on hand to answer any queries or concerns.
Will I be insured whilst volunteering?
Volunteers are covered under the terms of the Employers and Public Liability Insurance arranged by both Alzheimer’s Society and Alzheimer’s Research UK whilst acting on their behalf only for the duration of the event.
What do I do if there is an emergency at the event?
Please familiarise yourself with the information provided to you in advance of the event and where in any doubt, follow this instruction. Please also seek guidance from your staff contact.
What measures are in place to keep me safe?
Virgin Money London Marathon are responsible for the overall safety of the event. We will supply you with information that helps you stay safe in travelling to and volunteering at the event. Staff will be on hand to answer any further queries you may have about safety and security.
Can I volunteer if I am under 18?
This opportunity is available to volunteers aged 16 years and over. If you are 16 or 17 please complete the sign up process as well as submitting a parental permission form to: firstname.lastname@example.org
Can I volunteer together with my friends or family?
If you’d like to volunteer alongside friends or family, please include their names in the appropriate place on the sign-up form. It is important that your friends and family also sign up too and include your name on their form. We will do our best to group together friends and family but cannot guarantee requests.
I’ve got a criminal record – can I still volunteer?
We do not ask about criminal convictions for this volunteering opportunity; as such there are no restrictions in place to those with a criminal record.
I will require additional support – can I still volunteer?
The Volunteer Application Form provides the opportunity to list any health or accessibility issues that might affect your volunteering. By submitting the form, you are declaring that you feel fit and able to complete the activities outlined in the role description and the expectations found within the Volunteering Policy. We will review the details you have provided on the form and contact you if we have any concerns about your ability to volunteer at this event. Unfortunately, we are not able to provide tailored support on an individual basis due to the number of volunteers present.
I am an asylum seeker, refugee or without British citizenship. Can I still volunteer?
Yes, you are very welcome to volunteer. Please make sure that volunteering on this date does not conflict with any other appointments or events that might require your attendance.
Does volunteering affect my benefits?
Taking part in this volunteering opportunity does not affect your benefits. For more information please see: www.citizensadvice.org.uk
I’ve still got questions. What do I do now?
We’d love to hear from you at email@example.com